terms of service

Effective Date: 12-Mar-2023

Last Updated: 5-Jul-2025

Welcome to kisanbasket.com. By using our website and services, your agree to the following terms and conditions. Please read them carefully before placing an order.

1. Eligibility

To use this website, you must be at least 18 years of age or accessing under the supervision of a parent or legal guardian. By using this site, you confirm that you are eligible to enter into a legally binding agreement.

2. Products and Services

We offer fresh vegetables, stone-ground aata (flour), farm-made ghee, and natural spices. All products are subject to availability. We reserve the right to limit the quantity of any item sold or refuse any order.

3. Pricing and Payments
  • All prices are listed in INR and are inclusive of applicable taxes (unless mentioned otherwise).
  • We accept [List accepted payment methods – e.g., UPI, COD, Net Banking, Credit/Debit Cards].
  • Orders are confirmed only after successful payment (for prepaid orders).
  • Prices are subject to change without prior notice, but any confirmed order will not be affected.
4. Order Processing and Delivery
  • Orders placed before [cutoff time] are processed the same day.
  • Deliveries are made in the evening (unless stated otherwise).
  • We deliver only in [list of areas/cities you cover].
  • Delays may occur due to weather, traffic, or unforeseen issues. We appreciate your patience.
5. Returns and Refunds
  • Due to the perishable nature of vegetables and food items, we do not accept returns.
  • If you receive a damaged or wrong item, please contact us within 24 hours of delivery with photo evidence.
  • Refunds, if applicable, will be processed within 5-7 business days through the original mode of payment.
6. Cancellation Policy

Orders can be canceled up to 2 hours before the delivery window. To cancel an order, contact us via [WhatsApp/Phone/Email].

7. User Responsibilities

You agree to provide accurate information when registering or placing an order. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

8. Intellectual Property

All content on our website (including images, text, logos, etc.) is our property or that of our licensors and is protected under applicable copyright and trademark laws.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products, including but not limited to spoilage due to delayed collection.

10. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

11. Governing Law

These Terms are governed by the laws of Maharashtra, India. Any disputes shall be subject to the jurisdiction of courts in Pune.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: